Interim Box Office Manager

Interim Box Office Manager Pierre Players Community Theater enriches, educates, and entertains central South Dakota. They are seeking an Interim Box Office Manager to oversee daily operations and activities of Pierre Players Community Theater Box Office to optimize ticket sales for events and performances while delivering an optimal customer service experience.

The Box Office Manager executes various administrative duties related to ticket sales, memberships and sponsorships, special events, list generation, and audience analysis. The Interim Box Office Manager maintains policies and administers training programs for volunteers to encourage the highest level of guest satisfaction.

RESPONSIBILITIES • Schedules, trains, and manages Box Office volunteer staff to service all ticketed presentations. • Ensures volunteers are knowledgeable about Pierre Player’s events, skilled in selling tickets, processing orders and requests, providing superior customer service, answering phones, and attending to required office support tasks. • Maintains knowledge of software and future online ticketing platform to maintain customer accounts, process sales and exchanges, hold and open seat inventories, reserve seats, and enable price types and performances as needed. • Responsible for the planning, execution, and maintenance of all ticketed events. This includes, but is not limited to, the computer programming of events, seat maps, prices, dates, and seating holds; and the processing, printing, and distribution of all tickets. • Develops, maintains, and documents box office policies and procedures. Ensures Box Office staff compliance with these policies and procedures. • Participates in planning and coordination of annual membership and sponsorship campaigns. • Maintains season performance calendar. • Assist in preparation of box office and volunteer staff for daily curtains • Complete end-of-shift reporting duties. Sign off on volunteer staff’s daily user drawers, and report errors or irregularities. • Maintain equipment and supplies to keep a well-stocked, clean, and organized box office.

REQUIREMENTS • Professional manager level customer service experience within an active box office and/or call center preferred. • Proficiency with ticketing programs strongly preferred. • Highly organized, motivated self-starter that can multitask and juggle priorities during peak seasons. • Ability to sit or stand for long periods of time using a desktop computer. • Proficiency with Microsoft Office Suite and Google Office Suite • Excellent organizational, communication, and analytical skills. • Must be flexible and dependable and have an enthusiastic and positive attitude • Able to facilitate a collaborative work environment. • Capable of problem-solving through appropriate channels. • Deal effectively and courteously with all guests’ needs and customer service issues and project an absolute air of professionalism. • Delegates responsibilities as appropriate and able to effectively oversee a staff with differing skills, experience, and abilities. • Experience in leading volunteer staff and ensuring that work is completed in a timely, efficient, and professional manner.

ADDITIONAL INFORMATION
This is an interim, part-time hourly position with an average expected 10-20 hours per week. Additional hours will be expected to manage the box office surrounding each of the four performances each season. Salary will range from $22-26 per hour based on experience. The Box Office Manager reports directly to the Board of Directors.

A combination of remote or in-office work is available. Work may be expected on weekends or after regular business hours.

TO APPLY

Applications will be accepted until the position is filled. Please send resume and letter of interest to:

Laurie Gill, MaxStrat, Key Client Executive
Laurie.Gill@MaxwellStrat.com -OR-
925 East Sioux Ave., Pierre, SD 57501