Customer Service Training Seminar

Malcolm Chapman offers consulting and course work based on a model he designed. This model is a corporate knowledge cycle, which consistently produces information about customer needs. He teaches how to lead, sell and deliver extraordinary service. Malcolm conducts seminars and speeches nationwide and has motivated thousands toward peak performance adn high achievement.

There will be two sessions for this class, 9-11 a.m. & 1-3 p.m.

"Off The Hook"

When we think of customer service, we tend tot hink of call centers with agents and salesepeople. But in these competitive times, customer service should also be part and parcel of every business. After all, most people have a choice of where to "do business", and their decisions can affect the bottome line. Getting your frontline people to serve customers well so that they come back takes training and more: A customer-oriented approach requires a culture shift and servant leadership.

Customer Service sessions are down to earth seminars which set the foundational work for building a powerful strategic service vision, a model on which a culture of customer service can grow.