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BEGIN:VEVENT
DTSTART:20190508T143000Z
DTEND:20190508T160000Z
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SUMMARY:Spring Hospitality Training
DESCRIPTION:WHO SHOULD ATTEND? ANYONE WORKING WITH CUSTOMERS\n\nWhat happens when a guest encounters your place of business? Every encounter makes an impression and holds the power to nurture your relationship or nix it - that is\, to build your business or bruise it. Now\, Laurie shares her insights on how to help improve your hospitality.\n\n\n\nThis fast-paced\, interactive session is designed specifically for South Dakota and includes practical action steps that can be implemented immediately\, regardless of your product or service.\n\n\n\nAttendees Learn:\n\n\n	3 different encounter points and how to excel at each\n	8 tabroo words and phrases to remove from your vocabulary and what to say instead\n	High-impact opportunities to shine that the competition is most likely missing\n\n\n\n\nAbout the Speaker: \n\nLaurie is a certified speaking professional\, a designation held by less than 12% of speakers worldwide. During a 20-year career in the healthcare field she became known as the "go-to source" for customer service training in her industry. Two decades ago she formed her own professional training company dedicated to customer service and staff development. Laurie is a published author who speaks from a practical point of view and is known for her quick wit and slightly sarcastic sense of humor. She will make you laugh with a perfect blend of humor and content that matters to your career.\n\n\n\nThis Spring Hospitality Training is brought to you by: South Dakota Department of Tourism. Happy National Travel & Tourism Week!
X-ALT-DESC;FMTTYPE=text/html:<p><strong>WHO SHOULD ATTEND? ANYONE WORKING WITH CUSTOMERS</strong><br />\nWhat happens when a guest encounters your place of business? Every encounter makes an impression and holds the power to nurture your relationship or nix it - that is\, to build your business or bruise it. Now\, Laurie shares her insights on how to help improve your hospitality.<br />\n<br />\nThis fast-paced\, interactive session is designed specifically for South Dakota and includes practical action steps that can be implemented immediately\, regardless of your product or service.<br />\n<br />\n<strong>Attendees Learn:</strong></p>\n\n<ul>\n	<li>3 different encounter points and how to excel at each</li>\n	<li>8 tabroo words and phrases to remove from your vocabulary and what to say instead</li>\n	<li>High-impact opportunities to shine that the competition is most likely missing</li>\n</ul>\n\n<p><br />\n<strong>About the Speaker: </strong><br />\nLaurie is a certified speaking professional\, a designation held by less than 12% of speakers worldwide. During a 20-year career in the healthcare field she became known as the &quot\;go-to source&quot\; for customer service training in her industry. Two decades ago she formed her own professional training company dedicated to customer service and staff development. Laurie is a published author who speaks from a practical point of view and is known for her quick wit and slightly sarcastic sense of humor. She will make you laugh with a perfect blend of humor and content that matters to your career.<br />\n<br />\nThis Spring Hospitality Training is brought to you by: South Dakota Department of Tourism. Happy&nbsp\;National Travel &amp\; Tourism Week!</p>\n
LOCATION:TF Riggs theater\, 1010 E. Broadway
UID:e.413.27495
SEQUENCE:3
DTSTAMP:20260919T085401Z
URL:https://business.pierre.org/events/details/spring-hospitality-training-27495
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