BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20190508T143000Z DTEND:20190508T160000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Spring Hospitality Training DESCRIPTION:WHO SHOULD ATTEND? ANYONE WORKING WITH CUSTOMERS\n\nWhat happens when a guest encounters your place of business? Every encounter makes an impression and holds the power to nurture your relationship or nix it - that is\, to build your business or bruise it. Now\, Laurie shares her insights on how to help improve your hospitality.\n\n\n\nThis fast-paced\, interactive session is designed specifically for South Dakota and includes practical action steps that can be implemented immediately\, regardless of your product or service.\n\n\n\nAttendees Learn:\n\n\n 3 different encounter points and how to excel at each\n 8 tabroo words and phrases to remove from your vocabulary and what to say instead\n High-impact opportunities to shine that the competition is most likely missing\n\n\n\n\nAbout the Speaker: \n\nLaurie is a certified speaking professional\, a designation held by less than 12% of speakers worldwide. During a 20-year career in the healthcare field she became known as the "go-to source" for customer service training in her industry. Two decades ago she formed her own professional training company dedicated to customer service and staff development. Laurie is a published author who speaks from a practical point of view and is known for her quick wit and slightly sarcastic sense of humor. She will make you laugh with a perfect blend of humor and content that matters to your career.\n\n\n\nThis Spring Hospitality Training is brought to you by: South Dakota Department of Tourism. Happy National Travel & Tourism Week! X-ALT-DESC;FMTTYPE=text/html:
WHO SHOULD ATTEND? ANYONE WORKING WITH CUSTOMERS
\nWhat happens when a guest encounters your place of business? Every encounter makes an impression and holds the power to nurture your relationship or nix it - that is\, to build your business or bruise it. Now\, Laurie shares her insights on how to help improve your hospitality.
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\nThis fast-paced\, interactive session is designed specifically for South Dakota and includes practical action steps that can be implemented immediately\, regardless of your product or service.
\n
\nAttendees Learn:
\nAbout the Speaker:
\nLaurie is a certified speaking professional\, a designation held by less than 12% of speakers worldwide. During a 20-year career in the healthcare field she became known as the "\;go-to source"\; for customer service training in her industry. Two decades ago she formed her own professional training company dedicated to customer service and staff development. Laurie is a published author who speaks from a practical point of view and is known for her quick wit and slightly sarcastic sense of humor. She will make you laugh with a perfect blend of humor and content that matters to your career.
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\nThis Spring Hospitality Training is brought to you by: South Dakota Department of Tourism. Happy \;National Travel &\; Tourism Week!